Privacy and Cookie Policy for Counselling Direct Limited
Effective Date: 07/01/2025
Last Updated: 07/01/2025
Counselling Direct Limited ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy and Cookie Policy explains how we collect, use, and protect your information when you visit our website ([website URL]) or use our services.
1. Who We Are
Counselling Direct Limited
16082497
37 Trevelyan Court, Windsor, SL4 3SE
steve_murphy@mac.com
07816496821
For data protection purposes, we are the data controller of your personal data.
2. Information We Collect
We may collect and process the following personal data:
• Personal Information: Name, email address, phone number.
• Technical Information: IP address, browser type, and operating system.
• Usage Data: Information about how you use our website and services.
• Cookies and Tracking: Information collected through cookies (see Section 7).
3. How We Use Your Information
We use your personal data to:
• Provide counselling services.
• Respond to your inquiries and requests.
• Improve our website and services.
• Comply with legal obligations.
4. Legal Basis for Processing
We process your data under the following legal bases:
• Contractual necessity: To provide services.
• Legitimate interests: To improve services and communicate with you.
• Legal compliance: To meet regulatory requirements.
5. Data Sharing and Transfers
We may share your data with:
• Legal authorities, if required by law.
• Third parties, where necessary for business operations (with your consent).
We do not transfer your personal data outside the UK or European Economic Area (EEA) unless adequate safeguards are in place.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
7. Cookies and Tracking
We use cookies to enhance your browsing experience. These include:
• Essential Cookies: Required for website functionality.
• Analytics Cookies: To analyze website usage (e.g., Google Analytics).
• Marketing Cookies: For personalized advertisements.
You can manage your cookie preferences through your browser settings or our cookie consent tool.
8. Your Rights
Under the UK GDPR, you have the following rights:
• Access your data.
• Rectify inaccuracies.
• Erase your data.
• Restrict processing.
• Data portability.
• Object to processing.
• Withdraw consent at any time (for consent-based processing).
To exercise these rights, contact us at [Email Address].
9. Security Measures
We implement robust security measures to protect your data from unauthorized access, loss, or disclosure. These include encryption, firewalls, and access controls.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
11. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
12. Contact Us
For questions or concerns about this policy, contact:
Data Protection Officer
Counselling Direct Limited
37 Trevelyan Court, Windsor, SL4 3SE
steve_murphy@mac.com
07816496821